:

1. Order Policy:

• All products displayed in the store are subject to availability, and orders are confirmed after the purchase is completed.

• Customers must verify product details before completing their purchase, as some products may be limited in quantity or available for a specific period.

• If the customer's order is delayed after processing, the store has the right to cancel the order without refunding any amounts paid.

2. Return and Exchange Policy:

• Products may be exchanged or returned within 10 days of purchase, provided that:

• The products are in their original condition and unused or damaged.

• The original invoice is attached as proof of purchase.

•The products must not be non-returnable (such as custom-made or perishable items).

• If the product has a manufacturing defect, it will be replaced free of charge or the full amount paid will be refunded.

• The customer bears the shipping and return costs unless the reason is a product defect or a store error.

3. Exceptions:

• Products damaged due to customer misuse cannot be exchanged or returned.

• Discounted or special offer products cannot be returned unless the product is defective or faulty.

4 -Contact Us:

If you have any questions or return requests, you can contact us through the official channels of the Omani Crafts House Store.

We thank you for your trust and wish you a wonderful shopping experience.